Return & Refund Policy

Last updated: June 2026

At Charlotte Bonde, we want you to feel confident with your purchase. If something isn't quite right, we're here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.
Start a Return →

To be eligible for a return, your item must:

be unworn and unused
be in its original condition
include all original tags and packaging
be accompanied by proof of purchase or your order number

Items returned without an approved return request cannot be accepted.

How to Start a Return

Starting a return is simple.

Sign in to your customer account.
Open your order history.
Select the order you wish to return.
Choose the item(s) and submit your return request.

Once your request has been submitted, you'll receive confirmation and instructions for the next steps.

If you experience any difficulties, please contact us at order@charlottebonde.com and we'll be happy to assist you.

Start a Return →

This online return process can also be used to exercise your statutory right of withdrawal for orders delivered within the European Union.

Return Shipping

Sweden

For approved returns within Sweden, we provide a prepaid return shipping label together with instructions on how to prepare and send your package.

International Orders

For orders shipped outside Sweden, customers are responsible for all return shipping costs unless the item is defective or delivered incorrectly.

European Union – Right of Withdrawal

If your order is delivered within the European Union, you have the statutory right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, simply:

initiate a return through your customer account.
Start a Return →

Returned items must:

be unused
be unworn
be returned in their original packaging
include proof of purchase or your order number

Our voluntary 30-day return policy extends this statutory right and gives you additional time to return your order.

Exchanges

We do not offer direct exchanges.

The fastest way to receive another item is to:

Return the original item.
Place a new order once your return has been approved.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is:

damaged,
defective, or
incorrect,

please contact us as soon as possible at order@charlottebonde.com, including your order number and photographs of the issue, so we can resolve it promptly.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Gift Cards
Final Sale items clearly marked as non-returnable

If you have questions regarding a specific product, please contact us before placing your order.

Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

If approved:

your refund will be issued to your original payment method
refunds are normally processed within 10 business days

Please note that your bank or card issuer may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact order@charlottebonde.com.

Personal Data & GDPR

To process your return, refund or withdrawal request, Charlotte Bonde processes personal information including your name, contact details, order number and payment information.

Your personal data is processed solely for the purpose of:

managing returns and refunds
complying with legal obligations
providing customer service
preventing fraud

Your information is handled in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR).

We retain your personal data only for as long as necessary to fulfil our legal and contractual obligations.

For questions regarding returns or the processing of your personal data, please contact: order@charlottebonde.com